Employment Opportunities at Mercedes-Benz of Billings

Service Advisor

Mercedes-Benz of Billings is seeking a well-qualified Service Advisor to act as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane.  We will be looking to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.


As a Service Advisor, you will

  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed to ensure satisfaction
  • Gain superior product knowledge to effectively help customers.
  • Serve as a link between customers and different departments in the organization.
  • Work a full-time schedule; work overtime as business demands including extended hours and/or weekends
  • Perform other duties as assigned.

Qualified Candidates will

  • Have some automotive knowledge
  • Possess a variety of computer skills
  • Have a High School Diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver's license and an acceptable, safe driving record
  • Be fluent in English
  • Be authorized to work in the United States

DBA Mercedes-Benz of Billings is proud to offer employees a competitive compensation rate and benefits package and a clean and safe workspace. Employees are offered an array of perks including:

  • Outstanding BlueCross BlueShield Medical plans; as well as dental, vision, short- and long-term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid Time Off

If interested, please email careers@mbbillings.com.

Service Technician

Mercedes-Benz of Billings is seeking well-qualified Service Technicians to provide excellent service to all our customers. Must have experience in repairing and reconditioning of vehicles-all makes and models. Minimum 2 years automotive mechanical repair experience.

As a Service Technician you will

  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specification

Qualified candidates will have

  • High School diploma or equivalent
  • 2+ years' experience as an automotive technician
  • Automotive technical training (varies based on store needs)
  • Attention to detail
  • Organization and follow-up skills
  • Mercedes-Benz Certification preferred, but not required
  • Dealership and/or training; or equivalent combination of education and experience
  • Automotive Service Excellence (ASE) Certification and/or Factory training is preferred
  • Must possess and maintain a valid driver's license & proof of insurance with a clean driving record.
  • Be authorized to work in the United States

Mercedes-Benz of Billings is proud to offer employees a competitive compensation rate and benefits package and a clean and safe workspace. Employees are offered an array of perks including:

  • Outstanding BlueCross BlueShield Medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid Time Off
If interested, please email careers@mbbillings.com.

Sales Consultant

Mercedes-Benz of Billings is seeking well-qualified Sales Consultants to sell new and used vehicles and provide excellent service to all of our customers.

As a Sales Consultant you will:

  • Be responsible for selling and delivering a minimum number of vehicles per month
  • Complete sales orders and process paperwork in accordance with established dealership policies
  • Utilize dealership sales control and follow-up systems
  • Keep up to date on new products, features, and services within the industry
  • Maintain a customer follow-up system that encourages repeat and referral business and contributes to overall customer satisfaction
  • Maintain a prospect development system
  • Conduct business in an ethical and professional manner
  • Approach, greet, and assist customers in the showroom or sales lot
  • Assist customers in selecting a vehicle and fully explain product performance, application and benefits
  • Describe all optional equipment available for customer purchase
  • Offer test-drives to all potential buyers and follow dealership procedure to obtain proper identification from customer prior to test drive
  • Know and understand the federal, state, and local laws related to auto sales
  • Establish personal income goals that are consistent with dealership standards of productivity and create a strategy to meet those goals
  • Know and understand equity and values and can explain depreciation
  • Ensure that the sales manager has an opportunity to meet each customer
  • Turn over all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.)
  • Prepare sold vehicles for customer delivery prior to customer arrival
  • Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork
  • Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
  • Schedule first service appointment and follow up on all post-delivery items to be sure that all customer expectations are met
  • Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively
  • Attend sales meetings, product and sales training courses as requested
  • Perform other tasks as assigned

Qualified candidates will:

  • Have a minimum 1 year of previous experience selling vehicles at a new car dealership
  • Have the ability to work with CRM proficiently
  • Exhibit a high level of commitment to customer satisfaction
  • Maintain a professional appearance
  • Possess excellent communication skills (in-person, phone, and email)
  • Have a friendly and courteous demeanor
  • Be able to work a flexible schedule, including weekends
  • Be at least 18 years of age
  • Demonstrate a personal interest in cars and motoring
  • Be authorized to work in the United States

If interested, please email careers@mbbillings.com.

Lot Attendant

Mercedes-Benz of Billings is seeking a well-qualified Lot Attendant to perform a variety of duties as it relates to vehicles as well as provide excellent service to all of our customers.

As an Lot Attendant you will:

  • Compare serial numbers of incoming vehicles against invoice
  • Thoroughly inspect vehicles for any damage and verify the presence of any accessories listed on the invoice
  • Record the description of any damages and/or any missing items on the delivery receipt
  • Keep lots neat and orderly, move cars as directed by the general manager and in accordance with dealership display standards
  • Drive vehicles to and from service lane, service stalls, and parking lot as needed
  • Move sold vehicles to maximize use of space and keep the lot in order
  • Maintain inventory appearance by cleaning interior and exterior of vehicles
  • Perform other tasks as assigned

Qualified candidates will:

  • Be able to work a flexible schedule, including weekends
  • Have a high school diploma or equivalent
  • Present a professional and positive attitude
  • Possess the ability and desire to deliver best-in-class customer service
  • Demonstrate excellent attendance and punctuality
  • Have a valid driver's license and clean driving record
  • Be at least 18 years of age
  • Be authorized to work in the United States

If interested, please email careers@mbbillings.com.